This Refund Policy explains how Posh Trim handles payments, appointment cancellations, rescheduling requests, and refund enquiries for pet grooming services and grooming packages. We aim to communicate service costs clearly before grooming begins and to treat each request fairly, taking into account the services booked, work already completed, and any applicable legal requirements.
First visits
If you need to change your pet's first grooming appointment, please contact us as early as possible so we can discuss another available time. Rescheduling requests are handled according to appointment availability and any conditions communicated when the booking was made. If Posh Trim cancels a confirmed appointment or is unable to provide a service that has already been paid for, we will discuss an appropriate alternative, such as rescheduling, a credit, or a refund for the service that could not be provided.
Grooming service payments
Payment is due for the grooming services agreed upon for the appointment. The final price may depend on your pet's size, coat type, coat condition, matting, temperament, time required, and the services requested. We aim to explain any relevant price adjustments before proceeding with additional work. Once a grooming service has been completed, payment for the service provided is generally non-refundable, except where a refund is required by applicable law or is otherwise agreed upon by Posh Trim in writing. If a service cannot be completed, we will review the circumstances and discuss any reasonable adjustment that may apply.
Cancellation notice
Please provide as much advance notice as possible if you need to cancel or reschedule a grooming appointment. Early notice helps us manage our schedule and offer the appointment time to another pet owner. Late cancellations, missed appointments, or repeated short-notice changes may be subject to conditions communicated at the time of booking. If a cancellation charge applies, we will explain the relevant terms before confirming the appointment. Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Grooming appointments
- Appointments may be rescheduled when you contact us in advance, subject to available grooming times and the conditions explained during booking.
- Late cancellations and missed appointments may be subject to a charge where that condition was communicated in advance. Any charge will be assessed in accordance with the booking terms and applicable law.
- If Posh Trim cancels an appointment or cannot provide a confirmed paid service, we will work with you to arrange a new appointment, an appropriate credit, or a refund for the unprovided service, as applicable.
- If your pet's coat condition or care requirements mean that the originally requested service is unsuitable, we will discuss reasonable alternatives and any price difference before carrying out additional agreed work.
Grooming packages
Any package or multi-service arrangement is subject to the conditions communicated when it is purchased. A refund is not normally provided for services that have already been completed. If a package includes services that have not yet been provided, contact us so we can review the package details, payment record, and applicable terms. Approved refunds or adjustments will be handled in accordance with the original transaction and any legal requirements. A change in your pet's grooming needs may affect which services are suitable, and we encourage you to discuss those changes with us before the next appointment.
Requesting help
Questions about payments, cancellations, package adjustments, or potential refunds can be sent to [email protected] . Please include your name, the appointment date, the payment date if available, and a brief description of the service or package involved. Do not include full payment card numbers or other sensitive financial details in your message. We will review the information provided and respond as reasonably practicable. If a refund is approved, the timing of the funds appearing in your account may depend on the payment provider or financial institution. This policy does not remove rights that cannot lawfully be excluded.