These Terms and Conditions govern your use of the Posh Trim website and general enquiries about our pet grooming services. By browsing this website, contacting our team, or requesting information about an appointment, you agree to use the site responsibly and understand the terms described below. Specific service details, prices, appointment arrangements, and any applicable policies will be discussed or confirmed separately before grooming begins.
Website information
We make reasonable efforts to keep descriptions of our grooming services, package information, contact details, and appointment guidance accurate and up to date. Service availability, prices, grooming recommendations, and estimated completion times may change depending on staffing, appointment demand, coat condition, breed characteristics, and the individual needs of each pet. Information published on this website is provided for general guidance and should not be treated as a guarantee that a particular service, style, price, or appointment time will always be available. Please contact us to confirm important details before making arrangements.
Grooming enquiries and appointments
- A phone call, email, website enquiry, or request for information does not automatically constitute a confirmed appointment or create a service agreement. An appointment is considered arranged only after the relevant details have been confirmed by Posh Trim.
- Before grooming begins, customers should provide accurate information about their pet, including breed or size when known, coat condition, grooming history, behavioral concerns, sensitivities, and any special handling requirements that may affect the service.
- Service prices and package inclusions depend on the agreed grooming service and the condition and needs of the pet. Any applicable price, deposit, cancellation arrangement, or additional service charge should be clarified before the service is carried out.
- Customers should arrive at the agreed time and notify us as early as reasonably possible if they need to change or cancel an appointment. Late arrivals or unexpected changes may affect the amount of grooming that can be completed during the reserved time.
- Grooming results may vary according to coat length, matting, texture, previous trimming, pet tolerance, and practical safety considerations. We will prioritize the animal's comfort and welfare when discussing achievable styles or modifications to a requested service.
Pet care and safety
Posh Trim aims to provide attentive, respectful grooming in an environment that considers each pet's comfort and individual needs. Customers are responsible for sharing relevant information about their pet's temperament, handling preferences, skin sensitivities, mobility limitations, and any known health or behavioral concerns before the appointment. Please also inform us if your pet has parasites, contagious symptoms, open wounds, or another condition that could affect safe grooming or the well-being of other animals.
Grooming is a cosmetic and routine care service, not veterinary diagnosis or medical treatment. We cannot guarantee that every requested style will be suitable for every animal. If severe matting, distress, unusual sensitivity, or another safety concern becomes apparent, we may recommend adjusting, postponing, or discontinuing part of the service. Customers should seek advice from a qualified veterinarian for medical concerns and follow any veterinary instructions relevant to grooming. By arranging a service, customers acknowledge that safe handling and animal welfare may require reasonable changes to their original requests.
Payments, changes, and service limitations
Customers agree to pay the price confirmed for the grooming service and any additional work approved in advance. Service descriptions and package information explain the general scope of our offerings but may not cover every individual requirement. If a pet's coat condition or care needs differ significantly from the information initially provided, we will communicate relevant options before proceeding with additional work whenever reasonably possible. Appointment changes, cancellations, refunds, and any applicable deposit arrangements are handled according to the relevant service agreement and the policies published on this website.
Customers must ensure that the person bringing a pet to an appointment is authorized to arrange the requested care and provide necessary instructions. Posh Trim may decline or modify a service when the requested work cannot be performed safely, when essential information is unavailable, or when circumstances prevent us from meeting appropriate care standards.
Third-party services
This website may rely on external services for email communication, telephone links, maps, website hosting, or other features. Those providers may operate under their own terms and privacy practices. Posh Trim does not control the content, availability, security, or policies of third-party websites and services, and a link to an external resource does not constitute an endorsement of all its content. Customers should review the applicable terms and privacy information before using an external service or submitting information through a third-party platform.
Website use and intellectual property
Website text, branding, original images, design elements, and other materials are provided for informational and promotional purposes and may be protected by applicable intellectual property laws. You may view the content for personal, non-commercial use, but you must not reproduce, redistribute, modify, or commercially exploit protected materials without appropriate permission. You also agree not to misuse website forms, interfere with site operation, attempt unauthorized access, or submit knowingly false, harmful, or unlawful content.
Limitation of information and liability
We strive to provide a reliable website and clear service information, but we cannot guarantee that every page will always be available, uninterrupted, or free of errors. To the extent permitted by applicable law, Posh Trim is not responsible for losses resulting solely from reliance on outdated website information, temporary technical interruptions, or the independent actions of third-party providers. Nothing in these terms excludes or limits any liability or consumer right that cannot legally be excluded or limited. Any concerns about a grooming service should be brought to our attention promptly so that the circumstances can be reviewed.
Updates to these terms
We may revise these Terms and Conditions when our website, services, business practices, or applicable legal requirements change. Updated wording will be published on this page with a revised date. Your continued use of the website after changes are published indicates that you have reviewed the updated terms. For an appointment or service already confirmed, the applicable written arrangements and mandatory legal protections will continue to govern where required.
Contact
If you have questions about these Terms and Conditions, our grooming services, appointment arrangements, or the information presented on this website, please contact the Posh Trim team at [email protected] . We will review your enquiry and provide further information where appropriate.